CARD PAYMENTS:

For Card Payments we offer Refunds or Store Credit if requested. Returns for items bought at full-price are accepted within 7 days from the date of purchase. Refunds will be issued in original form of payment (Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.

Please note, Shipping Fees will not be refunded.
Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

OUR RETURN POLICY:

For UAE orders, the item(s) must be returned to us within 7 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odor including smoke, free of makeup stains, with all tags & original packaging.

We do not accept returns on Accessories, Jewelry & Masks for sanitary reasons. Return shipping within the UAE will be covered by us.

For International orders, item(s) must be returned within 14 days of date shown on the dispatch note.

International return shipping charges, customs duties and any other charges to be paid by the customer. If you wish to return, kindly send us an email to returns@maisonneri.com and the customer care team will get back to you with all the return shipping instructions.

If a shipment remains in customs for more than 14 days and is subsequently returned to us, the customer will be responsible for covering all associated return charges. In such cases, we will process only store credit after deducting the return shipping charges, duties and taxes.

SALE ITEMS:

We do not offer refunds for Any Sale Items. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product of different size.

REFUND POLICY: 

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

You will receive an email approving your return/exchange within 48 hours from the time of your request.